Visibility & Refund Policy

Last updated: October 3, 2026

Current visibility plans

Vitrina currently offers a free listing plus paid visibility options such as Featured for 7 days, Featured for 30 days and Spotlight for 30 days. The checkout page shows the price and duration that apply to the purchase.

When paid visibility starts

Paid visibility begins after payment is confirmed and the listing is eligible to be published or promoted. Review is separate from payment. Vitrina may delay activation while resolving incomplete, duplicate, misleading or policy-noncompliant information.

Ranking

Paid visibility can place a listing ahead of lower-priority Vitrina listings for the purchased period. Spotlight receives the highest paid placement among the current plans. Search relevance, filters, moderation, availability and product changes may still affect what an individual visitor sees.

Refunds before activation

If Vitrina rejects a paid listing before its paid visibility begins, or Vitrina cannot activate the purchased visibility because of an internal service problem, the purchase is eligible for a full refund.

Refunds after activation

Once the paid visibility period has started, purchases are generally non-refundable because the placement service is already being delivered. Vitrina may still review refunds for duplicate charges, incorrect activation, material service failures or circumstances required by applicable law.

Payment processing

Payments are processed by Stripe. Vitrina does not store card details directly. A payment receipt or successful return from checkout does not override moderation requirements.

Abuse or policy violations

A listing may lose placement or be removed if it later violates the Terms or Listing Guidelines. Refund eligibility in those cases depends on the circumstances and applicable law; deliberate deception, impersonation or abuse does not create an automatic right to a refund.